At GKN Imports, customer satisfaction is important to us. We want you to be confident when purchasing products for your home, renovation, or commercial project.

For any refund, return, or exchange request, please contact us:

Email: info@gknimports.com
Phone: 416-501-0707

1. Return Eligibility

Items may be eligible for return or exchange within 14 days of purchase or delivery, provided that:

  • The item is unused, uninstalled, and in original condition
  • The item is returned in its original packaging
  • A valid receipt or proof of purchase is provided
  • The product has not been damaged after purchase or delivery

All returns are subject to inspection before approval.

2. Non-Returnable Items

The following items are considered final sale and cannot be returned or refunded unless they are defective or damaged at the time of delivery:

  • Special order items
  • Custom-made or custom-cut products
  • Installed products
  • Used or opened products
  • Clearance or final sale items
  • Damaged items caused by customer handling, storage, or installation
  • Flooring, tile, trim, or doors that have been cut, altered, or installed
  • Lighting or electrical products after installation

3. Damaged or Defective Products

Please inspect your order at the time of pickup or delivery. If an item is damaged, defective, or incorrect, contact us as soon as possible at info@gknimports.com or 416-501-0707.

To help us process your claim, please provide:

  • Your name and contact information
  • Receipt or order number
  • Description of the issue
  • Photos or videos of the damaged or defective item
  • Photos of packaging, if applicable

Once reviewed, we may offer a replacement, exchange, repair, store credit, or refund depending on the situation and product availability.

4. Refund Process

Approved refunds will be issued to the original method of payment whenever possible. Refund processing times may vary depending on your bank or payment provider.

Delivery charges, installation fees, service fees, and handling charges are non-refundable unless the return is due to an error by GKN Imports or a confirmed defective product.

5. Exchanges

Eligible products may be exchanged for another item of equal or greater value. If the replacement item costs more, the customer is responsible for paying the difference.

6. Order Cancellations

Orders may be cancelled before they are processed, shipped, delivered, or specially ordered from a supplier.

Special orders, custom orders, and made-to-order products may not be cancelled once production, ordering, or processing has started.

7. Return Shipping or Delivery

Customers are responsible for return shipping or transportation costs unless the item was damaged, defective, or supplied incorrectly by GKN Imports.

Items must be safely packed for return. GKN Imports is not responsible for items damaged during return transportation.

8. Policy Rights

This policy does not limit any rights customers may have under applicable Canadian or provincial consumer protection laws.

GKN Imports reserves the right to refuse returns or refunds that do not meet the conditions listed in this policy.

GKN Imports
Email: info@gknimports.com
Phone: 416-501-0707