Ordering, delivery, returns and trade accounts. If your question is not answered here, call 416-501-0707 or email info@gknimports.com.
Add products to your cart and check out on this website. If you have a question before you order, call 416-501-0707 or email info@gknimports.com.
All prices are listed in Canadian dollars (CAD) and are subject to applicable taxes. Payment is made in full at the time of purchase.
Orders may be cancelled before they are processed, shipped, delivered, or specially ordered from a supplier. Special orders, custom orders and made-to-order products may not be cancelled once production, ordering or processing has started.
Yes. We deliver to most locations within Canada, and shipping charges are calculated at checkout based on your location and the size of your order. For international orders, contact us directly for shipping options.
Estimated delivery times are provided at checkout. They are not guaranteed, and delays can be caused by external factors such as weather, customs processing or transportation issues.
Please inspect your order at the time of pickup or delivery. If an item is damaged, defective or incorrect, contact us within 48 hours of delivery at info@gknimports.com or 416-501-0707.
To help us process your claim, include your name and contact information, your receipt or order number, a description of the issue, and photos or videos of the item and its packaging.
Items may be eligible for return or exchange within 14 days of purchase or delivery, provided that the item is unused, uninstalled and in original condition, is returned in its original packaging with a valid receipt or proof of purchase, and has not been damaged after purchase or delivery. All returns are subject to inspection before approval. Read the full refund and return policy.
These items are final sale unless they are defective or damaged at the time of delivery:
Approved refunds are issued to the original method of payment whenever possible. Processing times vary depending on your bank or payment provider. Delivery charges, installation fees, service fees and handling charges are non-refundable unless the return is due to an error by GKN Imports or a confirmed defective product.
Eligible products may be exchanged for another item of equal or greater value. If the replacement costs more, you pay the difference.
Customers are responsible for return shipping or transportation costs unless the item was damaged, defective or supplied incorrectly. Items must be safely packed for return.
Yes. Contractors, renovators, builders, designers and restoration professionals can apply for a trade account. Approved trade accounts get 10% off website prices, applied automatically when they sign in.
Go to Your account, choose Trade account under Open an account, and add your company name, trade and business phone. We review each application and email you once your account is approved. You can sign in after that.
Yes. We help contractors, adjusters and property owners source the products needed to restore homes and businesses after insurance-related claims. Contact us with the details of the job.
Yes. Whether you are looking for a specific product or need help choosing the right one, call 416-501-0707 or email info@gknimports.com.
Use the Finish filter on any category page, or pick a finish such as Matte Black or Brushed Gold from the Shop menu to see every product that comes in it.